Live chat · compared
ChatOnTime vs tawk.to
Free with add-ons, or one flat price
The short answer
tawk.to is free forever with unlimited agents, and charges for add-ons such as removing its branding and AI Assist, each from US$29 a month. ChatOnTime has no free plan: Starter is US$9 a month for 3 agents, and Pro is US$29 a month with unlimited agents, AI replies, a chatbot and no branding included. Pick tawk.to if free matters most; pick ChatOnTime Pro if you want AI and your own branding in one price.
Side by side
| ChatOnTime | tawk.to | |
|---|---|---|
| Price | Starter US$9 a month (3 agents, 500 chats a month); Pro US$29 a month (unlimited) | Free, with unlimited agents; paid add-ons |
| Free plan | No — a 4-day free trial, no card needed | Yes, free forever |
| Remove branding | Included in Pro | Paid add-on, from US$29 a month |
| AI replies | Included in Pro: auto-replies, summaries and a knowledge base | AI Assist add-on, from US$29 a month, with a free tier for low volume |
| Team inbox | Assignment, notes and canned replies with /shortcuts | Shared inbox with ticketing, a knowledge base and CRM |
| Agent apps | Web dashboard | Web, iPhone, Android, Windows and macOS |
| Hire chat agents | No | Yes, from US$1 an hour |
Checked October 2026 against each product’s own website. Prices and plans change — check both before you buy.
Which one should you pick?
Choose ChatOnTime if
- You want AI replies, a chatbot and no third-party branding for one flat price.
- You want a simple tool: one inbox, canned replies and visitor tracking.
- You would rather have one bill than several add-ons.
Choose tawk.to if
- You need live chat for free.
- Your agents want native desktop and phone apps.
- You want to hire chat agents by the hour.
Built and run by Workaholic Developers. tawk.to is made by tawk.to inc.; we are not affiliated with it.
Questions
Is ChatOnTime a tawk.to alternative?
Is tawk.to really free?
Which costs less with AI and no branding?
Sources: chatontime.com, tawk.to/pricing, help.tawk.to/article/add-on-pricing-and-key-feat...